What Information We Collect and Why
When you create an account we collect your name, email address, mobile number and, where required for payment verification, a copy of your identity document. When you deposit or withdraw via JazzCash, Easypaisa or Raast, we record transaction references and wallet identifiers — enough to reconcile
-
1
payments and handle disputes, nothing more. We also collect device data: browser type, operating system and session timestamps. This helps us keep your account secure across devices, whether you switch from a mid-range Android to a desktop browser mid-session. We do not sell your personal information
-
2
to third parties. Data shared with payment processors — including the local wallet rails you use — is limited to what those processors need to complete the transaction. We retain account data for as long as your account remains active and for a period after closure
-
3
as required by applicable law in eligible regions. Where local law governs data retention differently, that requirement takes precedence. You can request a copy of the data we hold about you at any time by contacting our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.